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"Not good enough": Karl takes aim at airline cancellation

<p>Karl Stefanovic has ripped into Aussie airline Bonza, who cancelled all their flights at the last minute and left people stranded all across the country. </p> <p>One of the travellers who were left abandoned was Tracy Hilbert, who was due to fly out of Melbourne on Tuesday morning to see her family after her father suddenly died on Monday night. </p> <p>However, instead of being with her mother and brother, she instead spent the day stuck inside the airport after a fellow passenger informed her their flight had been cancelled with no warning. </p> <p>Tracy spoke to Karl Stefanovic and Sarah Abo on <em>Today</em> to share how let down she felt by the airline, as they failed to communicate the cancellation with their customers. </p> <p>“I text my husband. He said, ‘yes, it’s been cancelled’ and sent me all the details,” Ms Hilbert told <em>Today</em>.</p> <p>“Then the crew came in and about a 5.45am they said that it’s been cancelled.”</p> <p>Ms Hilbert fought back tears as she told Karl and Sarah the heartbreaking reason why she was so desperate to make her flight. </p> <p>“I’ve actually had my father pass away last night, so I needed to get up there because my brother text me and said that he’s not in a good way.”</p> <p>Ms Hilbert’s husband quickly booked her a flight with the budget airline last night, not realising that as of this morning, services will be “temporarily suspended”.</p> <p>“I’ve never had this problem with them before,” Ms Hilbert said. “It’s only a two-hour flight but now it’s going to take me all day to get up there.”</p> <p>Thankfully for Ms Hilbert, along with thousands of other stranded passengers, Virgin and Jetstar said those who were affected by the cancellation would be assisted to get to their destination. </p> <p>“We are aware of the temporary suspension of Bonza flights,” Virgin posted on X.</p> <p>“We will immediately support any passengers stranded mid-journey by offering complimentary seats on Virgin Australia-operated flights to the airport nearest to their final planned Bonza destination.”</p> <p>While wondering if she would receive a refund for her cancelled flight, Ms Hilbert said she was frustrated with the lack of communication with Bonza, saying, "You can’t talk to anybody, it’s all through emails.”</p> <p>Ms Hilbert said it’s all been “very hard” as she should have been with her mother, brother and other family now.</p> <p>“Oh, sweetheart. Hey, Tracy, we’ll let you go,” Karl quickly responded as Ms Hilbert continued to break down in tears.</p> <p>“Obviously there’s going to be a lot of people who are inconvenienced. You’re inconvenienced in a whole lot more emotional away. And it’s such a big thing for you to be handling right now. And we’re so sorry for your loss.”</p> <p>Karl hit out at the airline saying the very least they can do is communicate with travellers who have been left in the lurch. </p> <p>“It’s not good enough just to say something is cancelled. They might be going through the most, you know, horrible business morning of their lives, but that shouldn’t stop you from communicating with people."</p> <p>“It’s just a basic human necessity. And especially for people like Tracy.”</p> <p>On Tuesday, Bonza CEO Tim Jordan said services will be “temporarily suspended” while discussions surrounding the “viability of the business” take place.</p> <p><em>Image credits: Today </em></p>

Travel Trouble

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Experience the magic of Ireland down under: A Taste of Ireland 2024 Australian Tour

<p>Get ready to immerse yourself in the rich culture, captivating music and mesmerising dance of Ireland as <a href="https://www.atasteofirelandshow.com/" target="_blank" rel="noopener"><em>A Taste of Ireland</em></a> returns to enchant audiences across Australia in 2024. </p> <p>Featuring World Champion dancers from <em>Lord of the Dance</em> and <em>Riverdance</em>, prepare to be transported to the rolling green hills and vibrant streets of the Emerald Isle, right in your hometown!  </p> <p><strong>What is <em>A Taste of Ireland</em>?</strong></p> <p><em>A Taste of Ireland</em> is not just a performance; it's an unforgettable journey through the heart and soul of Ireland. Combining traditional and contemporary Irish music and dance, this spectacular show showcases the incredible talent and passion of some of Ireland's finest performers.</p> <p><strong>What to expect</strong></p> <p>From the moment the first note is struck, and the first step is danced, you'll be captivated by the energy and artistry on stage. Feel the rhythm of the bodhrán drum reverberate through your bones, and let the fiddles whisk you away to a land of ancient myths and legends.</p> <p>Prepare to be dazzled by the lightning-fast footwork and intricate choreography of the dancers as they weave tales of love, loss and triumph through their movements. Each step tells a story, each leap a celebration of life itself.</p> <p><strong>Why attend?</strong></p> <p>Whether you're a die-hard fan of Irish culture or simply looking for a night of entertainment unlike any other, <em>A Taste of Ireland</em> offers something for everyone. It's an opportunity to witness the magic of Ireland's rich heritage brought to life before your very eyes.</p> <p>Forget your troubles for an evening and let the music and dance sweep you away on a journey you won't soon forget. Whether you're tapping your feet to the lively jigs and reels or wiping away tears during a poignant ballad, <em>A Taste of Ireland</em> is an experience that will touch your heart and soul.</p> <p><strong>Tour dates and locations</strong></p> <p>The 2024 Australian Tour of <em>A Taste of Ireland</em> will be making stops across Australia for 80 shows from March to July, bringing the magic of Ireland to a venue near you. <a href="https://www.atasteofirelandshow.com/" target="_blank" rel="noopener">Check the tour schedule</a> to find out when this unforgettable experience will be coming to your area.</p> <p><strong>Get your tickets now!</strong></p> <p>Don't miss your chance to experience the beauty and excitement of <em>A Taste of Ireland</em>. Tickets are selling fast, so book yours today and get ready for a night of music, dance, and memories that will last a lifetime. </p> <p>Witness the show that has received rave reviews across the globe. Don't rely on the luck of the Irish – <a href="https://www.atasteofirelandshow.com/" target="_blank" rel="noopener">book now</a>, because tickets are selling out fast!</p> <p><em>Images: Supplied.</em></p> <p><em>This is a sponsored article produced in partnership with Pace Live.</em></p>

Music

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Major festival event cancelled after deadly find

<p>Mardi Gras Fair Day has been cancelled four days out from the event after asbestos was discovered in Victoria Park, Sydney CBD. </p> <p>The organisers of the event, were informed of the site's contamination on Monday, with EPA officers finding positive results for bonded asbestos after undertaking tests earlier this week. </p> <p>Mardi Gras chef executive Gil Beckwith said that they are heartbroken after the decision was made, but the community's wellbeing is more important. </p> <p>“Fair Day is one of our most loved events, and is attended by over 70,000 people each year,” Beckwith said. </p> <p>“It breaks our heart to see this Sunday not go ahead, but given the safety concerns, we must put our communities’ wellbeing first.</p> <p>“The rest of our festival continues unchanged, offering many chances over the 17 days for our communities to come together in celebration and solidarity.”</p> <p>Other highlights including the Mardi Gras Parade and Bondi Beach Party will still go ahead as planned. </p> <p>This comes after the EPA confirmed that there is a widespread asbestos contamination with 22 sites across Sydney being affected, prompting the closure of parks, building sites, schools and train stations. </p> <p>Asbestos is a fibrous substance that can be trapped in the lungs if it's breathed in, and can lead to an increased risk in developing lung, ovary and throat cancer, according to the cancer council. </p> <p>Lord Mayor of Sydney Clover Moore said that it was an “incredibly disappointing” decision.</p> <p>“The NSW government and the EPA must make sure this never happens again,” she said. </p> <p>Asbestos has been found in two other city parks including Belmore Park in Haymarket and Harmony Park in Surry Hills. </p> <p>The Sydenham to Bankstown Rail Corridor sites including Campsie, Hurlstone Park, Dulwich Hill, Belmore, Wiley Park, Punchbowl and Marrickville have also been affected, with licensed removalists working hard to clear the sites. </p> <p>Over the coming week 32 more parks will be closed off, as they conduct more tests for contamination. </p> <p>“We urge everyone to avoid the mulched garden beds and mulched areas under trees at these parks while the inspections are being carried out,” a City of Sydney spokesperson said.</p> <p><em>Images: Getty</em></p>

Travel Trouble

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Pink spotted at Bondi ahead of national tour

<p>In a dazzling spectacle of beach vibes and sun-soaked fun, pop sensation Pink has graced the shores of Bondi Beach ahead of her highly anticipated Australian tour.</p> <p>The iconic singer, known for her powerhouse performances and unapologetic personality, was spotted basking in the Aussie sun with her adorable children, making waves Down Under.</p> <p>The excitement was palpable as Pink, with her trademark pink hair, took to social media to express her joy at being back on Australian soil. "Bondi Beach, it's been too long!!!!!!! Bills was delicious, too. ️Soooooooo happy to be back on this side of the world! Thank you beautiful Australia for being our home away from home. Kids are stoked," she gushed alongside some envy-inducing beach pictures.</p> <p>It seems Bills, a popular eatery in Sydney, left quite the impression on the star. If Pink says it's delicious, it's practically a culinary endorsement for the ages. (Move over food critics; Pink's tastebuds have spoken.)</p> <p>But this isn't Pink's first love letter to the Land Down Under. The singer has long expressed her admiration for Australia and has been a staunch supporter during challenging times. In 2020, she pledged a generous $500,000 donation to the country's fire services during the devastating Black Summer bushfires, proving she not only rocks the stage but also has a heart of gold.</p> <p>As Pink gears up for her stadium tour in Australia, aptly named the Summer Carnival tour, fans are eagerly anticipating a spectacle that will undoubtedly leave them smiling and singing until their cheeks hurt. Kicking off at Sydney's Allianz Stadium on February 9, the tour will then take Pink and her musical carnival to various cities, including Newcastle, Brisbane, Gold Coast, Melbourne, Adelaide and Perth.</p> <p>It's been nearly six years since Pink's 2018 tour, Beautiful Trauma, which wowed almost 560,000 Australian and New Zealand fans. Eager to share the joy once again, Pink expressed her excitement, saying, "I can't wait to bring the Summer Carnival tour to my home away from home and smile and sing together until our cheeks hurt. Summer 2024 can't come soon enough!"</p> <p>The tour is not just a celebration of Pink's electrifying stage presence but also a nod to her ninth album, Trustfall, released in February the previous year. The anticipation is building, and fans can't wait to witness the magic unfold live on stage.</p> <p>Adding a touch of whimsy to the excitement, Pink <a href="https://www.oversixty.com.au/entertainment/music/my-home-away-from-home-pink-s-dream-down-under" target="_blank" rel="noopener">teased the possibility</a> of making Australia her permanent home last year. In an interview with <em>60 Minutes</em>, she revealed, "Last year, I was thinking about applying for citizenship; I am not even joking. I was like, 'If we're going somewhere Carey, [Australia] is where we're going'." Australia, get ready to welcome Pink with open arms – she might just become our newest citizen!</p> <p>So, as Pink readies to paint Australia with her musical colours and contagious energy, fans are counting down the days until the Summer Carnival kicks off, promising a tour de force that will linger in their memories long after the final note fades away. Bondi Beach, Bills, and a Summer Carnival – it's a Pink party, and everyone's invited.</p> <p><em>Images: Instagram</em></p>

Domestic Travel

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Flight cancelled after parents demand free upgrade for their child

<p dir="ltr">A flight was delayed for hours before being ultimately cancelled after two parents demanded that their child was upgraded to first class for free. </p> <p dir="ltr">A plane in China was grounded for three hours after the parents caused a ruckus with the cabin crew, and were eventually kicked off the aircraft. </p> <p dir="ltr">According to a fellow passenger, the argument kicked off when an unsupervised child began to sob uncontrollably after boarding a flight from Chengdu to Beijing. </p> <p dir="ltr">As it turned out, the inconsolable toddler’s parents were seated in first class but had only bought their child an economy ticket.</p> <p dir="ltr">It was then that the angry dad confronted the staff, demanding that his son be moved to first class at no extra cost.</p> <p dir="ltr">According to the <em>South China Morning Post</em>, the irate dad explained that because he had already paid for two first class tickets, his child’s upgrade should be free. </p> <p dir="ltr">In the clip shot by a fellow passenger, the outraged dad began berating a group of passengers, crew members, and security guards as they repeatedly explained why his child isn’t entitled to an upgrade.</p> <p dir="ltr">“Stop swearing at me,” fumed the father. “You have no right to do that.”</p> <p dir="ltr">When a security guard attempts to de-escalate the situation, the parent lays into him, shouting: “What gives you the right to order me about?”</p> <p dir="ltr">This prompts a woman to retort: “You’ve wasted too much of our time and we won’t tolerate it any longer.”</p> <p dir="ltr">After three hours of back and forth, the couple were eventually kicked off the plane, while the flight was cancelled. </p> <p dir="ltr">The entitled passenger has since been rinsed on social media with one commenter fuming, “This man is so selfish.”</p> <p dir="ltr">Others suggested solutions for the father that didn’t involve the airline giving the man an extra first-class seat.</p> <p dir="ltr">“He can switch seats,” advised one person. “Let him sit in economy class, and have the mum take care of the child in the first-class cabin.”</p> <p dir="ltr">Some on social media were quick to chastise the airline for their handling of the situation, with one person writing, “Keeping the quarrel going for hours? The problem-solving skills of the crew are poor.”</p> <p dir="ltr"><em>Image credits: Twitter</em><span id="docs-internal-guid-dd8af609-7fff-7da2-9017-179b6317cd24"></span></p>

Travel Trouble

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COVID is surging in Australia – and only 1 in 5 older adults are up to date with their boosters

<p><em><a href="https://theconversation.com/profiles/adrian-esterman-1022994">Adrian Esterman</a>, <a href="https://theconversation.com/institutions/university-of-south-australia-1180">University of South Australia</a></em></p> <p>Do you have family members or friends sick with a respiratory infection? If so, there’s a good chance it’s COVID, caused by the JN.1 variant currently circulating in Australia.</p> <p>In particular, New South Wales is reportedly experiencing its <a href="https://www.abc.net.au/news/2024-01-09/nsw-sydney-covid-variant-virus-pandemic-hospitalisations/103298610">highest levels</a> of COVID infections in a year, while Victoria is said to be facing a “<a href="https://www.9news.com.au/national/victoria-in-midst-of-double-wave-of-covid19--as-jn1-triggers-infections-surge/4dada2cb-7d56-436a-9490-cad1d908a29a">double wave</a>” after a surge late last year.</p> <p>But nearly four years into the pandemic, data collection is less comprehensive than it was, and of course, fewer people are testing. So what do we know about the extent of this wave? And importantly, are we adequately protected?</p> <h2>Difficulties with data</h2> <p>Tracking COVID numbers was easier in the first half of last year, when each state and territory provided a weekly update, giving us data on case notifications, hospitalisations, ICU numbers and deaths.</p> <p>In the second half of the year some states and territories switched to less frequent reporting while others stopped their regular updates. As a result, different jurisdictions now report at different intervals and provide varying statistics.</p> <p>For example, <a href="https://www.health.vic.gov.au/infectious-diseases/victorian-covid-19-surveillance-report">Victoria</a> still provides weekly reports, while NSW publishes <a href="https://www.health.nsw.gov.au/Infectious/covid-19/Documents/respiratory-surveillance-20240106.pdf">fortnightly updates</a>.</p> <p>While each offer different metrics, we can gather – particularly from data on hospitalisations – that both states are experiencing a wave. We’re also seeing high levels of COVID <a href="https://www.health.vic.gov.au/infectious-diseases/victorian-covid-19-surveillance-report">in wastewater</a>.</p> <p>Meanwhile, <a href="https://health.nt.gov.au/covid-19/data">Northern Territory Health</a> simply tell you to go to the Australian government’s Department of Health website for COVID data. This houses the only national COVID <a href="https://www.health.gov.au/topics/covid-19/reporting?language=und">data collection</a>. Unfortunately, it’s not up to date, difficult to use, and, depending on the statistic, often provides no state and territory breakdowns.</p> <p>Actual case notifications are provided on a separate <a href="https://nindss.health.gov.au/pbi-dashboard/">website</a>, although given the lack of testing, these are likely to be highly inaccurate.</p> <p>The <a href="https://www.health.gov.au/topics/covid-19/reporting?language=und">Department of Health website</a> does provide some other data that gives us clues as to what’s happening. For example, as of one month ago, there were 317 active outbreaks of COVID in aged care homes. This figure has been generally rising since September.</p> <p>Monthly prescriptions for antivirals on the Pharmaceutical Benefits Scheme were increasing rapidly in November, but we are not given more recent data on this.</p> <p>It’s also difficult to obtain information about currently circulating strains. Data expert Mike Honey provides a regularly updated <a href="https://github.com/Mike-Honey/covid-19-genomes?tab=readme-ov-file#readme">snapshot</a> for Australia based on data from GISAID (the Global Initiative on Sharing All Influenza Data) that shows JN.1 rising in prevalence and accounting for about 40% of samples two weeks ago. The proportion is presumably higher now.</p> <h2>What’s happening elsewhere?</h2> <p>Many other countries are currently going through a COVID wave, probably driven to a large extent by JN.1. These include <a href="https://www.rnz.co.nz/news/national/506301/covid-19-complacency-waning-immunity-contribute-to-fifth-wave-epidemiologist">New Zealand</a>, <a href="https://www.independent.co.uk/news/world/europe/facemasks-mandatory-spain-hospitals-b2475563.html">Spain, Greece</a> and the United States.</p> <p>According to cardiologist and scientist Eric Topol, the US is currently experiencing its <a href="https://www.latimes.com/opinion/story/2024-01-04/covid-2024-flu-virus-vaccine">second biggest wave</a> since the start of the pandemic, linked to JN.1.</p> <h2>Are vaccines still effective?</h2> <p>It’s expected the current COVID vaccines, which target the omicron variant XBB.1.5, are still <a href="https://www.gavi.org/vaccineswork/seven-things-you-need-know-about-jn1-covid-19-variant">effective</a> at reducing hospitalisations and deaths from JN.1 (also an omicron offshoot).</p> <p>The Australian Technical Advisory Group on Immunisation (ATAGI) updated their <a href="https://www.health.gov.au/news/atagi-update-on-the-covid-19-vaccination-program">advice</a> on booster shots in September last year. They recommended adults aged over 75 should receive an additional COVID vaccine dose in 2023 if six months had passed since their last dose.</p> <p>They also suggest all adults aged 65 to 74 (plus adults of any age who are severely immunocompromised) should consider getting an updated booster. They say younger people or older adults who are not severely immunocompromised and have already had a dose in 2023 don’t need further doses.</p> <p>This advice is very confusing. For example, although ATAGI does not recommend additional booster shots for younger age groups, does this mean they’re not allowed to have one?</p> <p>In any case, as of <a href="https://www.health.gov.au/resources/publications/covid-19-vaccine-rollout-update-8-december-2023?language=en">December 6</a>, only 19% of people aged 65 and over had received a booster shot in the last six months. For those aged 75 and over, this figure is 23%. Where is the messaging to these at-risk groups explaining why updating their boosters is so important?</p> <h2>Should we be concerned by this wave?</h2> <p>That depends on who we mean by “we”. For those who are vulnerable, absolutely. Mainly because so few have received an updated booster shot and very few people, including the elderly, are wearing masks.</p> <p>For the majority of people, a COVID infection is unlikely to be serious. The biggest concern for younger people is the risk of long COVID, which research suggests <a href="https://www.nature.com/articles/s41591-022-02051-3">increases</a> with each reinfection.</p> <h2>What should we expect in 2024?</h2> <p>It’s highly likely we will see repeated waves of infections over the next 12 months and beyond, mainly caused by waning immunity from previous infection, vaccination or both, and new subvariants.</p> <p>Unless a new subvariant causes more severe disease (and at this stage, there’s no evidence JN.1 does), we should be able to manage quite well, without our hospitals becoming overwhelmed. However, we should be doing more to protect our vulnerable population. Having only one in five older people up to date with a booster and more than 300 outbreaks in aged care homes is not acceptable.</p> <p>For those who are vulnerable, the usual advice applies. Make sure you’re up to date with your booster shots, wear a P2/N95 mask when out and about, and if you do get infected, take antivirals as soon as possible.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/220839/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><a href="https://theconversation.com/profiles/adrian-esterman-1022994"><em>Adrian Esterman</em></a><em>, Professor of Biostatistics and Epidemiology, <a href="https://theconversation.com/institutions/university-of-south-australia-1180">University of South Australia</a></em></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/covid-is-surging-in-australia-and-only-1-in-5-older-adults-are-up-to-date-with-their-boosters-220839">original article</a>.</em></p>

Body

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8 signs you should be booking a group tour

<p>Not sure if you should take a tour or go it alone? These are the times you’re going to want that expert on hand.</p> <p><strong>1. When you’re on a really tight schedule</strong></p> <p>A tour will help you squeeze in as much as possible in a very short time. It will plan out a sensible itinerary with no backtracking or wasted journeys and will give you a realistic idea of how much you can fit in for a day. Plus you won’t have to puzzle out public transport for yourself.</p> <p><strong>2. When you’re feeling nervous</strong></p> <p>Arriving in a new place can be scary sometimes, so having someone to walk you through it will make all the difference. If a city has a reputation for being unsafe or if it’s just your first time in a foreign country, a tour will give you a great worry-free introduction.</p> <p><strong>3. When there’s a big language barrier</strong></p> <p>We’re lucky in that much of the world speaks English, so we can usually muddle our way around. But in some countries you’ll find there’s a significant language barrier, so having a native speaker is going to make all the difference.</p> <p><strong>4. When you want to meet some locals</strong></p> <p>This might sound counterintuitive, but an organised tour can be one of the best ways to meet some locals. First of all, your guide is likely to be local and can introduce you to their hometown. Secondly, it’s daunting to walk into a crowded bar or cool café when you don’t know anyone. A guide can smooth the way and ensure you don’t get stuck in tourist traps.</p> <p><strong>5. When it’s really busy</strong></p> <p>If you don’t fancy joining the huge line outside a popular museum or waiting hours for tickets, a tour could be the way to go. They can often organise private or after hours visits, get special passes to cut the line or take you to areas that are off limits to the general public.</p> <p><strong>6. When it’s the law</strong></p> <p>Want to visit North Korea? You’re going to need to join a tour. Some governments have restrictions in place that mean foreign tourists can only visit when accompanied by a registered tour guide and independent travel is simply not an option.</p> <p><strong>7. When you’re doing something really adventurous</strong></p> <p>Trekking, white water rafting, canyoning or safaris – for safety reasons you’re going to need to join a tour. These kinds of activities can be dangerous, so you don’t want to be risking them on your own. A tour or private guide will show you the best way to get your heart pumping.</p> <p><strong>8. When you’re going right off the grid</strong></p> <p>Places like Antarctica, the Arctic, remote corners of Africa or tricky countries like Russia are best done on a tour. Often the logistics of simply getting there are impossible for the independent traveller or you will need help navigating the complex visa process. In these instances, it’s a relief to put yourself in someone else’s hands and just concentrate on having fun.</p> <p><em>Image credits: Getty Images</em></p>

Travel Tips

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Passengers stranded after three-year cruise abruptly cancelled

<p dir="ltr">When Life At Sea <a href="https://oversixty.com.au/travel/cruising/world-first-three-year-cruise-revealed" target="_blank" rel="noopener">announced</a> their world-first three-year voyage in early 2023, many were quick to jump at the opportunity to spend the next years of their life onboard. </p> <p dir="ltr">People from around the globe <a href="https://oversixty.com.au/travel/cruising/meet-the-woman-preparing-to-spend-three-years-at-sea#xd_co_f=YTM5MzVmOGQtNTY4My00NWE1LThjNDctMTUxMjJlNjVhMWNj~" target="_blank" rel="noopener">sold their homes</a> and belongings to fork out the hefty $180,000 price tag to spend 36 months travelling the world, with their once-in-a-lifetime voyage set to kick off in November. </p> <p><span id="docs-internal-guid-ddf609a3-7fff-7e5e-04e2-f5d7a488896d"></span>But now, as their departure date loomed, Life At Sea have left passengers stranded after abruptly cancelling the trip in its entirety. </p> <p>Life at Sea Cruises was scheduled to depart from Istanbul, Turkey on November 1st but departure was relocated and delayed twice to November 30th, before passengers were informed on November 17th the cruise was off, according to <em>CNN</em>.</p> <p>The news outlet reported that the ship that was destined to be the vessel of the three-year journey was bought by another company just one day before the voyage was cancelled. </p> <p>The owner of Life at Sea Cruises’ parent company Miray Cruises, then confirmed they couldn’t afford the ship because investors had pulled out “due to unrest in the Middle East” – but suggested they were working on getting another ship and a new departure date. </p> <p>The idea that the vessel would be replaced filled some travellers with hope they would still be embarking on their three-year adventure, before CEO of Miray Cruises was forced to clarify: “In case we weren’t clear, the Life at Sea cruise trip is cancelled.”</p> <p>Passengers were devastated by the news, with those who thought they had locked in the next three years of their lives telling <em>CNN</em> they felt “incredibly sad”, “angry” and “betrayed”.</p> <p>“I had the next three years of my life planned to live an extraordinary life, and now [I have] nothing,” said one cruiser.</p> <p>“I don’t think they will ever understand how much damage they’ve caused us,” said another.</p> <p>The more than $180,000 three-year trip had been celebrated by big cruising fans and called a “nightmare” and “claustrophobic” by critics across social media.</p> <p>The company’s website is still advertising the cruise as normal, with a countdown stating on Monday it was three hours “until we go for an adventure of a lifetime”.</p> <p><em>Image credits: Life At Sea</em></p>

Travel Trouble

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Seinfeld drops huge news for Aussie fans

<p>In a world filled with laughter and punchlines, one man has consistently stood out as a comedy legend: Jerry Seinfeld. The comedic genius, best known for his iconic sitcom <em>Seinfeld</em>, is set to embark on a tour Down Under, gracing Australia with his comedic prowess once again in June 2024. Get ready to laugh until your sides hurt because the king of observational humour is coming to Perth, Sydney, Adelaide, Brisbane, and Melbourne.</p> <p>Seinfeld last performed in Australia in 2017, and fans have been eagerly awaiting his return. In a statement, he expressed his excitement, saying, "I have loved Australia since my first tour there in 1998, and I cannot wait to come back to visit some of the greatest comedy fans in the world."</p> <p>So, what's the deal with the tour? Tickets will go on sale next week, with a Telstra Plus member pre-sale starting on Tuesday, November 14, at 12 noon (local time). The general public can get their hands on these coveted tickets starting on Friday, November 17, at 12 noon (local time) through <a href="https://www.tegdainty.com/" target="_blank" rel="noopener">www.tegdainty.com</a>.</p> <p>While Seinfeld is undoubtedly thrilled to be returning to Australia, let's not forget that he once playfully described Melbourne as the "anus end of the world". It's a joke that still resonates with fans, even though it may not have sat well with some Melburnians.</p> <p>In 1998, during a one-man show on Broadway, Seinfeld playfully jabbed at Melbourne, saying, "That's where I started crawling back up the butt." This humorous comment didn't sit too well with then-Victorian Premier Jeff Kennett and Major Events boss Ron Walker. The joke sparked quite a stir, with Walker even offering to send Seinfeld a tube of Rectinol, a haemorrhoid cream, in jest.</p> <p>Seinfeld later issued a humorous apology through his LA publicists, saying, "Australia is one of my favourite places in the world. I never meant to offend Melbourne by comparing it to an anus. I was saying, if you think of the world as an ass, Melbourne is somewhere in the vicinity of the rectum."</p> <p>While Kennett was not too pleased with the comedian's playful jab, it's safe to say that Seinfeld's comment didn't leave any lasting impact. His sitcom continues to be one of the most beloved shows of all time, and Seinfeld himself is celebrated as one of the greatest stand-up comedians in history.</p> <p>As he prepares for his 2024 Australian tour, fans can look forward to witnessing the comedic mastery that has made Jerry Seinfeld an icon in the world of humour. Promoter Paul Dainty couldn't be happier to be a part of the upcoming tour, stating, "He is, without a doubt, the world's most renowned and accomplished stand-up comedian. This tour provides an opportunity for Australians to witness the mastery of his craft."</p> <p>Seinfeld's humour has resonated with audiences for more than 40 years, and it's no wonder why he chose comedy over work. As he once said in a Reddit Ask Me Anything session, "It seemed much easier than work, and more fun than work." Of course, he added, "It turned out to be much harder than work, and not easy at all. But you still don't have to ever really grow up, and that's the best thing of all."</p> <p>In 1989, Seinfeld teamed up with Larry David to create <em>Seinfeld</em>, which became the most successful comedy series in the history of television, running for nine seasons. He has continued to entertain with projects like <em>Comedians in Cars Getting Coffee</em> on Netflix and comedy specials such as <em>Jerry Before Seinfeld</em> and <em>23 Hours to Kill</em>.</p> <p>In addition to his stand-up and TV work, Seinfeld has ventured into the world of film. He has written and directed a yet-to-be-released movie titled <em>Unfrosted: The Pop-Tart Story</em>. The film is set in 1963 Michigan and revolves around two rival cereal companies racing to create a pastry that will change the face of breakfast forever. With a star-studded cast including Melissa McCarthy, Amy Schumer, Hugh Grant and James Marsden, it's a project to keep an eye out for.</p> <p>As Seinfeld prepares to hit the Australian stage once more, you can expect the iconic comedian to serve up his trademark brand of humour, leaving audiences in stitches and reminding everyone why he's considered one of the greats. Don't miss your chance to catch Jerry Seinfeld live on stage during his 2024 Australian tour. Tickets will be selling like hotcakes, or should we say, like Pop-Tarts fresh from the toaster!</p> <p><em>Images: Instagram</em></p>

International Travel

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Flight cancelled after passenger's sickening act

<p dir="ltr">A flight has been cancelled at the last minute after a passenger allegedly defecated on the floor of the airplane bathroom. <br />The EasyJet flight was due to depart from the Spanish island of Tenerife to London’s Gatwick airport, which had already been delayed by several hours when the incident took place. </p> <p dir="ltr">A passenger on board by the name of Aaran Gedhu told <a href="https://edition.cnn.com/travel/article/easyjet-flight-canceled-defecation-incident/index.html" target="_blank" rel="noopener"><em>CNN</em></a> that the problems began when the scheduled plane was switched out for a smaller aircraft. </p> <p dir="ltr">Passengers were turned away from boarding the plane while the switch took place, which stirred up a frustrated atmosphere amongst passengers. </p> <p dir="ltr">After travellers eventually made it onto the plane two hours after their scheduled departure, they had to wait for their luggage to be transferred to the new plane, which again took several hours. </p> <p dir="ltr">As the delay extended, the atmosphere on the packed flight was characterised by "suspense and anger," Gedhu said.</p> <p dir="ltr">"EasyJet planes, as they are, just aren't very comfortable – it's just a basic seat with okayish legroom room. So everyone was just a bit tense," he said.</p> <p dir="ltr">"Then, the pilot finally gave the all clear, and then he said that it will be about 20 minutes until departure," recalled Gedhu.</p> <p dir="ltr">"And that's when the incident happened with the defecation."</p> <p dir="ltr">Gedhu, who was seated in the middle of the aircraft, saw "two passengers" visit the front airplane bathroom with word quickly spreading that someone had defecated on the bathroom floor. </p> <p dir="ltr">As an unpleasant smell followed, passengers grew more irritated, but Gedhu says most people onboard believed the incident was an "accident".</p> <p dir="ltr">"Everyone was being polite to each other. There was no fighting amongst the passengers," he said.</p> <p dir="ltr">"It was just a very uncomfortable experience. Obviously, the plane was in an unsanitary state. So they had to get external cleaners out from the airport to clean it. So that's when the stairs reconnected, and the cleaners came on to deep clean the flooring."</p> <p dir="ltr">According to Gedhu, passengers remained in their seats during the cleaning process, and after the situation had been resolved, the captain of the aircraft told the plane's occupants they would have to disembark.</p> <p dir="ltr">"It was very frustrating," another passenger, Kitty Streek, told <em>CNN Travel</em>. </p> <p dir="ltr">"We obviously can't prove whether the person simply had an accident or if they had done this out of anger for the delayed flight but it was hard not to be angry either way as nobody wants to be stranded in another country."</p> <p dir="ltr"><em>Image credits: Getty Images</em></p>

Travel Trouble

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"Health always comes first": Tina Arena's shock announcement

<p>Tina Arena has shocked her fans after making the "difficult decision" to cancel her upcoming Australian tour. </p> <p>The Aussie songstress announced the news on social media, saying the remainder of her shows on the Australian leg of the Love Saves World tour would be postponed due to illness. </p> <p>This is the first time in her long career that the 55-year-old musician has had to cancel a show.</p> <p>Sharing the announcement on Thursday night, Arena shared a black-and-white photo of her band behind the scenes along with the bad news for her fans.</p> <p>“Hi everyone, for the very first time, I have to postpone the rest of my Australian shows,” she wrote.</p> <blockquote class="instagram-media" style="background: #FFF; border: 0; border-radius: 3px; box-shadow: 0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width: 540px; min-width: 326px; padding: 0; width: calc(100% - 2px);" data-instgrm-permalink="https://www.instagram.com/p/CySpmXGB9ds/?utm_source=ig_embed&amp;utm_campaign=loading" data-instgrm-version="14"> <div style="padding: 16px;"> <div style="display: flex; flex-direction: row; align-items: center;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 40px; margin-right: 14px; width: 40px;"> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 100px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 60px;"> </div> </div> </div> <div style="padding: 19% 0;"> </div> <div style="display: block; height: 50px; margin: 0 auto 12px; width: 50px;"> </div> <div style="padding-top: 8px;"> <div style="color: #3897f0; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: 550; line-height: 18px;">View this post on Instagram</div> </div> <div style="padding: 12.5% 0;"> </div> <div style="display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;"> <div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);"> </div> <div style="background-color: #f4f4f4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;"> </div> <div style="background-color: #f4f4f4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);"> </div> </div> <div style="margin-left: 8px;"> <div style="background-color: #f4f4f4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;"> </div> <div style="width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg);"> </div> </div> <div style="margin-left: auto;"> <div style="width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);"> </div> <div style="background-color: #f4f4f4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);"> </div> <div style="width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);"> </div> </div> </div> <div style="display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;"> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;"> </div> <div style="background-color: #f4f4f4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;"> </div> </div> <p style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; line-height: 17px; margin-bottom: 0; margin-top: 8px; overflow: hidden; padding: 8px 0 7px; text-align: center; text-overflow: ellipsis; white-space: nowrap;"><a style="color: #c9c8cd; font-family: Arial,sans-serif; font-size: 14px; font-style: normal; font-weight: normal; line-height: 17px; text-decoration: none;" href="https://www.instagram.com/p/CySpmXGB9ds/?utm_source=ig_embed&amp;utm_campaign=loading" target="_blank" rel="noopener">A post shared by Tina Arena (@tinaarena)</a></p> </div> </blockquote> <p>“Believe me when I say, it was a hard decision. But remember, health always comes first. Therefore, to ensure it won’t happen again... here we are.” </p> <p>She told concertgoers to “hold onto your tickets”, stressing there would be more information to come.</p> <p>“I wish you all the very best, and my sincere apologies for any inconvenience,” she ended the post, signing off with “T”.</p> <p>The remainder of her Australian shows are expected to be postponed until 2024. </p> <p>Tina Arena completed two shows of her tour, one in Perth and one in Sydney, with shows in Queensland, South Australia and Victoria being cancelled. </p> <p><em>Sunrise</em> entertainment editor Peter Ford says the decision is significant because Arena “doesn’t miss shows, she’s old school - if you have a gig booked you do it”.</p> <p>“On her Instagram post, she actually said that this is the first time ever (that she has cancelled). Now, how long has Tina been around... 40 years?”</p> <p>“Fingers crossed she is getting good care and the attention that she needs,” Ford said.</p> <p><em>Image credits: Getty Images</em></p>

Caring

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"Magical": Ed Sheeran crashes wedding after cancelled Vegas concert

<p>Ed Sheeran, the man of the hour, recently pulled off a surprise move that left a wedding chapel feeling less little and a lot more magical. After recently being forced to <a href="https://www.oversixty.com.au/entertainment/music/ed-sheeran-fans-left-devastated-moments-before-show" target="_blank" rel="noopener">scrap his Las Vegas gig</a> due to some venue woes, he stumbled upon a teeny spot he couldn't resist: The Little White Wedding Chapel.</p> <p>In a moment that's now etched in matrimonial history, Sheeran couldn't resist the urge to crash Jordan and Carter Lindenfield's intimate wedding ceremony. And boy, oh boy, was it a surprise!</p> <p>The couple were just about to say their "I dos" when up popped Ed Sheeran like a musical jack-in-the-box. Strolling in with an acoustic guitar and a gang of backup singers, ready to serenade the lovebirds with his upcoming single, "Magical", the jaw-dropping, starstruck expressions from the bride and groom said it all.</p> <p>After Sheeran finished crooning his heart out for the tearful duo, they sealed the deal with a kiss and the all-important certificate-signing ritual. But here's the kicker: Sheeran himself became an official witness to their nuptials, sheepishly admitting: "This is the first time I've been a witness."</p> <p>As if the entire affair wasn't surreal enough, Ed took to Instagram to immortalise the moment, captioning it with the understatement of the century: "Crashed a wedding, this is Magical."</p> <p>The fans, always ready to hop on the Sheeran bandwagon, couldn't contain their excitement in the comments section. Some were so swept away by the thought of Ed showing up at their own weddings that they contemplated tying the knot, fiancé or not.</p> <p>"I never wanted to get married, but if this could happen, I might reconsider," one fan playfully quipped. Another enthusiastic soul chimed in, "You can crash my wedding too! No date set, and I'm still looking for the fiancé, but hey, baby steps."</p> <p>This isn't the first time Sheeran has indulged in his wedding-crashing whims. In 2015, he made headlines by gatecrashing a wedding ceremony in Sydney, courtesy of a local radio station. They had organised the dream wedding for a couple who had faced some serious hardships, so Sheeran decided to sprinkle some stardust on their special day.</p> <p>Fast forward to the present, and Ed's spontaneous wedding performances are still going strong. This latest magical moment came hot on the heels of his Las Vegas concert cancellation. He had to break the news to fans just an hour before showtime. But he then went on to assure everyone that the safety of his fans was his top priority. "I really am gutted," he confessed, but promised that the rescheduled show on October 28 would be nothing short of spectacular.</p>

Music

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Ed Sheeran fans left devastated moments before show

<p>Ed Sheeran has been forced to abruptly cancel his show in Las Vegas, just hours before it was set to begin. </p> <p>The British singer-songwriter, who is coming to the end of his Mathematics World Tour, broke the news to devastated fans on Sunday, saying he was "so sorry" for the last minute cancellation. </p> <p>Sheeran wrote on Instagram, “I can’t believe I’m typing this but there’s been some challenges encountered during the load in of our Vegas show."</p> <p>He continued, “It’s impossible to go forward with the show. I’m so sorry. I know everyone has travelled in for this and I wish I could change it."</p> <p>“The gig will be postponed to Saturday October 28th and all purchased tickets will be valid for that date. I’m so, so sorry x.”</p> <p>Fans were quick to express their disappointment, with many saying they had travelled to attend the show and weren't able to come back for the postponed gig. </p> <p>One fan wrote, “I can’t believe we travelled all the way to Vegas 10 hours to see Ed Sheeran for him to cancel less than an hour before the show."</p> <p>“My poor husband a disabled vet along with so many people standing waiting on 103 degree heat to be turned away!!! I can’t come back in October, and no refund!!”</p> <p>Many demanded an explanation as to how the gig could be cancelled at such short notice, to which Ed took to Instagram again in the hours after the cancellation to shed some light on the issue. </p> <p>According to his statement on Instagram, the show was cancelled over safety concerns when two tall towers, used to hold up the stage and lighting equipment, had become unstable. </p> <p>Despite best efforts to restabilise the structures, the issue then travelled to the safety of the floor, which was set to hold 65,000 concertgoers, and the whole show had to be cancelled. </p> <p>Adding to the explanation, Sheeran wrote,  "I really am gutted, this was very much out of my control but I do take full responsibility for everyone that was put out from the cancellation. Of course refunds are available at point of purchase, and there is a rescheduled show October the 28th if people still want to come, I promise it will be special."</p> <p>"We really thought the show was going to happen up until the very last moment but it just couldn’t for safety reasons. Sorry again to everyone affected, and hopefully see you in October x".</p> <p><em>Image credits: Getty Images</em></p>

Music

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Booking customers on flights that were cancelled – how could Qantas do that?

<p><em><a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, <a href="https://theconversation.com/institutions/purdue-university-1827">Purdue University</a></em></p> <p>Fining Qantas <a href="https://www.atn.aero/#/article.html?id=87951">A$600 million</a> if it is found to have knowingly sold so-called “ghost flights” would be fair, according to the Australian Competition and Consumer Commission.</p> <p>The commission this week <a href="https://www.accc.gov.au/media-release/accc-takes-court-action-alleging-qantas-advertised-flights-it-had-already-cancelled">launched action</a> in the Federal Court alleging Qantas engaged in false, misleading or deceptive conduct by selling tickets on flights that had already been cancelled, and not informing passengers of cancellations in a timely manner.</p> <p>The regulator’s charges against the airline, which last month reported a record <a href="https://www.theguardian.com/business/2023/aug/24/qantas-delivers-record-247bn-profit">$2.47 billion profit</a>, have precipitated the early exit of longtime chief executive Alan Joyce, who quit this week two months ahead of schedule. This court challenge will certainly add to the workload of his successor, Vanessa Hudson.</p> <p>Qantas <a href="https://www.atn.aero/#/article.html?id=87951">has acknowledged</a> that service standards might have slipped as the airline was struggling to recover after the pandemic.</p> <p>The nature of the oversights that led to the airline’s errors will determine the airline’s liability – both to the consumer regulator and to individual claims for compensation.</p> <p>Importantly, the case also points to the need for greater regulatory protection of the airline’s passengers, in line with other jurisdictions.</p> <h2>How did Qantas get in this mess?</h2> <p>The short answer, most likely, is that the carrier did not handle flight cancellations promptly due to the sheer volume of work and labour shortages as it sought to resume operations following the end of pandemic restrictions.</p> <p>The consumer regulator’s allegations relate specifically to May and June 2022. Australia lifted many of its COVID-related travel restrictions in <a href="https://www.voanews.com/a/australia-lifts-covid-restrictions-and-welcomes-travelers-/6451955.html">March</a>, and travellers entering the country <a href="https://www.travelpulse.com/news/destinations/australia-lifts-remaining-covid-19-travel-restrictions">after July 6</a> were not required to show proof of vaccination. The airline was trying to bring its planes back into service and hire or retrain its employees, and generally was struggling to get back to more or less normal operations.</p> <p>In its statement, the competition watchdog noted the carrier cancelled nearly one in four flights scheduled during that period; and for two out of three cancelled flights it either continued selling tickets or failed to inform the passengers –sometimes for extended periods of time – or both.</p> <p>Flight cancellations are a normal part of an airline’s operations. However, the “usual” cancellation rate is <a href="https://www.transportation.gov/briefing-room/air-travel-consumer-report-march-2023-and-1st-quarter-2023-numbers#:%7E:text=DOT%20remains%20committed%20to%20ensuring,first%20three%20months%20of%202022.">less than 2%</a>, less than a tenth of what Qantas experienced in May and June 2022. What is unusual is that Qantas did not immediately remove cancelled flights from its booking system. This is something I have never heard of.</p> <p>One also suspects the airline has had enough “practice” with schedule adjustment during the pandemic to know better. There are clearly gaps in the carrier’s management. It has lessons to learn from this debacle.</p> <h2>What is Qantas’ liability?</h2> <p>The question of the extent of the airline’s liability is not straightforward. Obviously, a business willingly selling a product or service it has no intention to deliver is at fault, and has to face consequences.</p> <p>At the same time, a business selling a product that has defects it is unaware of, despite doing its best to prevent such defects from occurring, will face certain costs (such as those associated with a product recall) but may be spared sanctions.</p> <p>The onus will be on Qantas to demonstrate it made an honest mistake rather than a lapse of judgement. But considering the scale of the problem, the airline faces a very difficult task here.</p> <h2>Individual claims pending</h2> <p>As well as a potential fine, Qantas should brace for a flood of claims from individual passengers who bought a ticket for an already cancelled flight or were not informed in a timely manner.</p> <p>Timing will be of the essence here. If a passenger incurred expenses assuming the flight was operating when it had already been cancelled, such as making a non-refundable hotel reservation, there is a case to request compensation for such expenses.</p> <p>Otherwise, the standard policy will apply: the airline is not usually responsible for any non-refundable and uninsured expenses a passenger incurs prior to the flight cancellation.</p> <h2>Closing the regulatory gap</h2> <p>The regulator should, however, also take a closer look at the existing air passenger rights in Australia.</p> <p>Currently, <a href="https://www.accc.gov.au/consumers/specific-products-and-activities/travel-delays-and-cancellations">the consumer is entitled to replacement or refund</a> if an airline does not provide services “in a reasonable time” - that is, in the event of a lengthy delay or a flight cancellation. However, the definition of “reasonable time” and the specifics of the compensation policies are left to the airlines.</p> <p>In other parts of the world, actions have been or are being taken to strengthen customer protection. For instance, in <a href="https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm">the European Union</a>, lengthy delays that are the airlines’ fault lead to the carriers paying out cash compensation as well as the cost of accommodation and meals.</p> <p>Similar regulations <a href="https://www.transportation.gov/briefing-room/dot-propose-requirements-airlines-cover-expenses-and-compensate-stranded-passengers">were proposed in the United States</a> earlier this year.</p> <p>Perhaps, if stronger consumer protection rules had been in place in Australia in 2022, Qantas would have managed the aftermath of flight cancellations more diligently.<!-- Below is The Conversation's page counter tag. Please DO NOT REMOVE. --><img style="border: none !important; box-shadow: none !important; margin: 0 !important; max-height: 1px !important; max-width: 1px !important; min-height: 1px !important; min-width: 1px !important; opacity: 0 !important; outline: none !important; padding: 0 !important;" src="https://counter.theconversation.com/content/212793/count.gif?distributor=republish-lightbox-basic" alt="The Conversation" width="1" height="1" /><!-- End of code. If you don't see any code above, please get new code from the Advanced tab after you click the republish button. The page counter does not collect any personal data. More info: https://theconversation.com/republishing-guidelines --></p> <p><em><a href="https://theconversation.com/profiles/volodymyr-bilotkach-145437">Volodymyr Bilotkach</a>, Associate Professor, <a href="https://theconversation.com/institutions/purdue-university-1827">Purdue University</a></em></p> <p><em>Image credits: Getty Images</em></p> <p><em>This article is republished from <a href="https://theconversation.com">The Conversation</a> under a Creative Commons license. Read the <a href="https://theconversation.com/booking-customers-on-flights-that-were-cancelled-how-could-qantas-do-that-212793">original article</a>.</em></p>

Travel Trouble

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Alan Joyce grilled over cancelled flights and Covid credits

<p>Outgoing Qantas CEO Alan Joyce has faced a line of tough questioning after appearing in front of a Senate committee on Monday, who questioned his enormous salary in the face of the cost of living crisis.</p> <p>At the explosive public hearing of the select committee on the cost of living, which Joyce had to be summonsed to after repeatedly refusing to attend, the outgoing Qantas chief executive defended the record $2.47bn full-year profit he announced just days earlier.</p> <p>Senators were confused by the extraordinary profit, given Qantas has seen 12 months of soaring customer dissatisfaction and a looming class action lawsuit over the travel credits policy during the height of the pandemic, as well as facing accusations of anti-competitive behaviour, and historically high cancellation rates out of Sydney airport.</p> <p>Joyce defended the profits, saying Qantas had been caught up in a wave of “criticism of corporate profits” due to cost-of-living pressures.</p> <p>As well as the company's incredible profits, Joyce himself, who is walking away from the CEO role at the end of the year, is set to walk away with as much as $24 million in personal pay. </p> <p>Labor senator Tony Sheldon quizzed Joyce on if he feels "embarrassed" over his huge personal salary, given the airline’s soaring complaints and his decisions to restructure the airline to pay employees less.</p> <p>Joyce refused to answer the question, saying the senator was "making a whole series of points that are just incorrect.”</p> <p>Joyce was then grilled on the seemingly "strategic" cancellation of domestic flights, in which some senators, as well as airline competitors, had accused Qantas of booking in flights out of Sydney airport and then cancelling them last minute, to block other airlines from increasing their services. </p> <p>He again denied these claims, stating that Qantas’s cancellation rate on a national level (not out of Sydney specifically) were the lowest of the major carriers, and blamed the cancellations on “supply chain issues” and “air traffic control delays”.</p> <p>Finally, Joyce was confronted over his policy of not refunding travel credits that were issued when travellers' trips were cancelled during the height of the pandemic. </p> <p>In June, Qantas announced more than $500 million in Covid credits remained unclaimed and would expire by the end of the year.</p> <p>While refunds have been offered for some credits, not everyone was able to claim these, and a class action lawsuit is now claiming compensation for lost interest on the credits.</p> <p>At the Senate committee meeting, Jetstar chief executive, Steph Tully, said the number of unclaimed credits now lies at $370 million, however this figure did not reflect Jetstar or overseas customers’ credits.</p> <p>“Around $100m” in Jetstar credits remain unclaimed, on top of Qantas’s $370m, Tully said.</p> <p>Senator Sheldon then slammed Tully for "not being transparent” before asking “what’s stopping you from refunding the money”.</p> <p>Tully replied “lots of reasons”, citing codeshare flights and “half-taken trips”.</p> <p><em>Image credits: Getty Images</em></p>

Money & Banking

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Bruce Springsteen cancels shows after being "taken ill"

<p>Bruce Springsteen's upcoming performances have been unexpectedly put on hold due to his falling ill, leading to the postponement of his scheduled shows.</p> <p>A sudden announcement, posted on the singer's official X account, has informed fans that the show dates will be rescheduled.</p> <p>"Due to Bruce Springsteen having been taken ill, his concerts with The E Street Band at Citizens Bank Park in Philadelphia on August 16 and 18 have been postponed.</p> <p>We are working on rescheduling the dates so please hold on to your tickets as they will be valid for the rescheduled shows."</p> <p>This announcement emerged mere hours before the debut show, just as eager fans were anticipating a memorable experience with Springsteen and his band.</p> <blockquote class="twitter-tweet"> <p dir="ltr" lang="en">Due to Bruce Springsteen having been taken ill, his concerts with The E Street Band at Citizens Bank Park in Philadelphia on August 16 and 18 have been postponed.</p> <p>We are working on rescheduling the dates so please hold on to your tickets as they will be valid for the rescheduled…</p> <p>— Bruce Springsteen (@springsteen) <a href="https://twitter.com/springsteen/status/1691872953414115424?ref_src=twsrc%5Etfw">August 16, 2023</a></p></blockquote> <p>This occurrence isn't the first instance where the music icon had to modify a show at the 11th hour due to health issues.</p> <p>Earlier this year, Springsteen communicated the postponement of his March 9 event at the Nationwide Arena in Ohio, attributing it to "illness."</p> <p>No explicit details about his health condition were disclosed in that instance either, but fans were encouraged to retain their original tickets for the rescheduled shows.</p> <p>Following the Ohio cancellation, two more postponements were subsequently declared.</p> <p>The performance originally slated for March 12 at the Mohegan Sun Arena in Connecticut has been rescheduled to September, while the March 14 show at the MVP Arena in Albany, upstate New York, was similarly postponed.</p> <p>Both changes were tied to unspecified health concerns.</p> <p>During this period, Steven Van Zandt, a member of the E Street Band, assuaged fans' concerns. He reassured them via Twitter, stating: "No need to be anxious or afraid. Nothing serious. Just a temporary situation. We will all be back in full force very soon."</p> <p>The band embarked on their tour in February, commencing in Tampa and traversing the United States before crossing the Atlantic to Europe in April.</p> <p>Returning to the United States in August, Springsteen and his crew intended to entertain audiences for several more months before culminating the extensive tour on December 10 in San Francisco.</p> <p>With a career spanning over 50 years, the seasoned singer-songwriter shows no signs of slowing down anytime soon.</p>

Caring

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Why guided touring is the best way to travel Europe

<p>As we head into winter and the thermostat reading lowers and the electric blankets come out of storage, your mind is probably wandering to the sun-soaked streets of Europe. Fortunately, <a href="http://www.travelmarvel.com.au/" target="_blank" rel="noopener">Travelmarvel</a> has an enviable range of European river-cruise itineraries and three decades of experience touring the globes most marvellous destinations.</p> <p>More than likely, you have already considered guided touring, but are not entirely convinced it is the right option for you. Trepidation among travellers trying guided touring for the first time is very common, but once guests have experienced the ease and enjoyment of group touring and cruising, it is hard to imagine travelling any other way. Read on to discover why guided touring could be the right for your next European holiday.</p> <p><strong>Travel worry free</strong></p> <p>Planning a trip can be overwhelming, particularly if you want to visit multiple destinations. Where to begin on planning you itinerary? How do you know which towns and attractions are must-sees, and which you can afford to miss? Combine this with trying to book accommodation, dining and entertainment and you have the perfect recipe for a rather stressful few months before you have even left on your travels. Travelmarvel’s travel experts and guides take the hard work out of planning your holiday, leaving you nothing to do but sit back, relax, and enjoy each destination to the fullest. </p> <p><strong>You will have an expert Tour Director to guide you </strong></p> <p>With an experienced Tour Director with you every step of the way, you will no longer have to waste precious time getting your bearings at each new destination. Ready with a map and a smile – your Tour Director will be there to navigate language barriers, transport and any unexpected difficulties that crop up while travelling, so you don’t have to. </p> <p><strong>Local guides will ensure you never miss a thing</strong></p> <p>Guidebooks and tourist information centres are all well and good – but nothing beats experiencing a new place with a local. Travelmarvel links guests with local guides who will offer more than just the obvious tourist experiences. From recommending the best café to sample a local delicacy, to directing you to a rarely visited local artisan, you can be confident of an authentic slice of every town and city you visit. </p> <p>As Travelmarvel first-time traveller Aaron explained “I did not think I would enjoy following a paddle around a city! However, the local guides were very engaging and were able to include personal storytelling and insider-knowledge in their tours. I feel like I got so much more out of visiting each location because of the local guided touring.”</p> <p><strong>Enjoy a perfect balance of touring and free time </strong></p> <p>The last thing you want to feel on holiday is rushed, which is why Travelmarvel tours are careful to ensure there is plenty of free time built into the day’s itinerary, so you have ample opportunity to explore each destination at your leisure – or perhaps just watch the world go by with a coffee for the afternoon; the choice is yours. </p> <p>First-time river cruiser Trudi particularly loved the freedom of choice guided tours can offer: “I thoroughly enjoyed getting to a new town and doing the walking tour, then enjoying the free time we had to explore each village or city by ourselves. The freedom and design of the trip so you could opt-in to meals and tours, or do your own thing, was delightful to discover.”</p> <p><strong>Make friends for life </strong></p> <p>Many of Travelmarvel’s guests end up staying in touch long after their tour has ended. On a guided tour you will travel in a small group of like-minded individuals, so you are assured to meet people with the same interests as you, and with so many places to visit together – there will never be shortage of things to talk about!</p> <p><strong>Curated experiences just for you</strong></p> <p>One of the main benefits of guided touring is gaining access to places and experiences you wouldn’t be able to if you were travelling on your own. Travelmarvel offers Insider Experiences which will make your time abroad unforgettable. For example, on the Balkan Adventure in Belgrade your Tour Director can arrange for you visit a local family on their farm and sample their home-brewed port, a special experience unique to your guided tour.</p> <p><strong>Great value for money </strong></p> <p>Budgeting for travel is tricky, unexpected expenses pop-up, accommodation needs to be rearranged and when you don’t know the local language or customs – it is easy to get caught out. With a Travelmarvel guided tour, accommodation, transport, and a large portion of your meals are included, meaning your only expenses while travelling will be for souvenirs, sampling delicious local cuisine and treating yourself to an extra-special event or two. Also, you will always have a Tour Director on hand to help navigate the local markets and eateries.</p> <p><strong>It's good to know where you are going to go</strong></p> <p>Book your guided tour today and start getting excited! Travelmarvel provides an enticing glimpse of what you can expect on each tour – from German palaces and wineries you will visit, to the premium accommodation you can expect to return to at the end of each day, locking in a guided tour means you have plenty to look forward to long before you touch down.</p> <p><strong>About Travelmarvel</strong></p> <p>Travelmarvel makes holidaying easy, giving guests the freedom to simply marvel at the world. As a part of Australia’s largest home-grown travel company, The APT Travel Group Travelmarvel delivers a premium holiday experience while offering exceptional value, so guests can enjoy every journey to the fullest. </p> <p><em><strong>For more information, visit <a href="http://www.travelmarvel.com.au/" target="_blank" rel="noopener">www.travelmarvel.com.au</a>  </strong></em></p> <p><em>Images: Supplied</em></p> <p><em>This is a sponsored article produced in partnership with Travelmarvel.</em></p>

International Travel

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Why millions of Aussies are delaying, modifying or scrapping their travel plans

<p>While it might seem like everyone around you is enjoying a luxurious European summer vacation, recent data reveals that the majority of Australians are facing obstacles in pursuing their travel dreams. The rising cost of living and inflated travel prices are compelling millions of Australians to reconsider and adjust their holiday plans, according to the latest consumer sentiment survey conducted by NAB, which involved approximately 2,000 local respondents.</p> <p>According to an alarming <a href="https://www.sbs.com.au/news/article/why-millions-of-australians-are-cancelling-or-postponing-their-holidays/gbyz8v0yt" target="_blank" rel="noopener">piece by SBS</a>, the survey found that nearly two-thirds of Australians (65 per cent) who had intentions of traveling in the next 12 months have been forced to either cancel or postpone their trips. Among them, 24 per cent decided to scrap their plans entirely, while 42 per cent opted to delay their vacations. The data shows that an overwhelming number of individuals believe that travel and holidays have become considerably more expensive.</p> <p>According to the SBS piece, Tara Hartley, NAB's retail customer executive, offered some reassurance to those experiencing FOMO (Fear of Missing Out) on extravagant European holidays. She stated that many Australians are making prudent spending decisions, prioritising their expenses based on what they value most. With the cost of living rising, including grocery bills and fuel prices, Australians are finding it increasingly challenging to budget for their holiday plans. As a result, they are making thoughtful adjustments to their spending habits.</p> <p>Approximately 40 per cent of respondents have scaled back their travel plans, opting to explore domestic destinations instead of traveling abroad to save money. Hartley mentioned examples like people swapping trips to the Mediterranean for Maroochydore or Bali for Burnie, indicating that Australians are finding joy and relaxation within their own country.</p> <p>One significant factor contributing to the hesitance in making travel arrangements is the soaring cost of airfares. Airlines have been slow to resume normal operations after the COVID-19 pandemic caused international flights to come to a halt. The combination of increased demand for flights, inflation, rising fuel prices, and a shortage of staff has led to a surge in airfare costs.</p> <p>Data released by online travel company Kayak in May indicated that return flights from Australia to overseas destinations are now over 50 per cent higher than pre-pandemic levels. For instance, the average return economy international flight between July and December currently costs $1,827, compared to $1,213 in 2019. Domestic flights have also experienced a notable increase, with costs up by 10 per cent compared to 2019 figures and 15 per cent higher than last year.</p> <p>Even though capacity is expected to return to the airline industry, outgoing Qantas chief executive Alan Joyce cautioned that airfares might not return to their pre-pandemic affordability. Nevertheless, the adjustments in travel plans have had some positive financial impacts. On average, Australians have saved around $392 each month by changing their travel plans. Over the course of a year, these adjustments have translated to approximately $4,704 in savings.</p> <p>The rising cost of living and inflated travel prices are causing millions of Australians to reconsider their holiday plans. With airfares surging and travel becoming more expensive, many are opting to modify their trips or explore domestic destinations instead. While these changes may bring financial benefits, it remains uncertain when airfares will return to their pre-pandemic levels.</p> <p><em>Image: Shutterstock</em></p>

Travel Trouble

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Woman divides internet after cancelling her brother's wedding

<p>A woman has divided the internet after admitting to cancelling her brother's wedding without telling him, after consistently being treated poorly by her future sister-in-law. </p> <p>The 27-year-old shared that the "extreme" moment came after countless mean comments, wedding planning gone wrong and a selection of financial problems. </p> <p>Writing on Reddit's "Am I The A**hole?" thread, the woman wanted advice on if she was in the wrong. </p> <p>The woman explained that her brother, 30, and his fiancée Ella, 28, had been together three years but the two women were never particularly close.</p> <p>"Honestly, we never got along but I always tried to put up a peaceful front because my brother seemed blissfully happy with her," the poster explained on the online forum.</p> <p>"Ella was mean to me a lot ... She would make comments about my weight, my makeup, and especially my dog. She hated animals and hated that I would bring my lab, Toast, to my parents or my brothers house."</p> <p>After her brother popped the question, she was shocked when Ella asked her to be her Maid of Honour, given their turbulent relationship. </p> <p>Despite this, she agreed to the role, thinking it was the "sisterly" thing to do.</p> <p>"What I failed to realise when I accepted the role was that to her [Maid Of Honour] meant planning the entire wedding. Like I was booking venues, florists, jazz band, everything," the woman wrote.</p> <p>"Even worse she expected me to put my MY credit card down for all of it... Every time I asked Ella about it, she would say that it would all be paid back by her parents before the wedding."</p> <p>It wasn't until three weeks before the wedding that the relationship between the two women took a turn for the worst. </p> <p>"I asked if she had received the updated receipt of everything owed when she exploded," she said.</p> <p>"She called me a whole line of terrible names but the one that stuck out was her saying 'What do you need the money for anyway? Your sick dog is dead now'."</p> <p> </p> <p>"My beautiful Toasty died about a month before this after he fought the bravest battle with cancer. He was my soul dog and I was devastated."</p> <p>Ella's hurtful comments went a step too far, leading the woman to "immediately called the vendors and cancelled any deposit under my card. Every. Single. One."</p> <p>"After almost 20 calls, all that was left of her wedding was the dress and the flower arch."</p> <p>The woman told her brother what she had done, and said she would no longer be attending their wedding if it still went ahead after her revenge plan. </p> <p>She then ignored calls from her future sister-in-law, forcing her to deal with all the wedding fallout. </p> <p>Most people took to the comments in support of the woman's "revenge", saying she would have been saddled with footing the bill.</p> <p>"MOH duties do NOT include planning the whole wedding and they certainly do NOT put down all the deposits and pay for the wedding," one person wrote.</p> <p>"If you ask me, it sounds 100% like they were going to stiff you for the wedding. I don't believe for a minute her parents were paying for it."</p> <p>Another wrote, "You didn't cancel the wedding. You extricated yourself from an abusive and exploitative situation. They're still free to marry, on their own thin dime."</p> <p>While most people supported the woman's actions, there were a handful of comments that believed the woman had gone too far with her revenge, but also agreed her sister-in-law treated her very poorly. </p> <p>After the original post went viral, the poster shared an update that she is now speaking to her brother again and that the couple didn't make it down the aisle.</p> <p>They are currently on a "break" with Ella no longer in possession of an engagement ring.</p> <p><em>Image credits: Shutterstock</em></p>

Relationships

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